Hi everyone, I’m considering hiring a 24/7 virtual receptionist and answering service for my small business. We’ve been missing a lot of after-hours calls, and I’m worried it’s costing us potential clients. Has anyone here used these services? Are they worth the investment? How do they handle customer interactions
I've used a 24/7 virtual receptionist service for my small business, and it’s been a game-changer. We were also missing after-hours calls, which was hurting our customer base. Since hiring a virtual receptionist, we’ve seen an increase in client retention and satisfaction. They handle customer interactions professionally, answering common questions, scheduling appointments, and even forwarding urgent calls directly to me. It’s definitely been worth the investment. If you're considering it, I'd recommend checking out https://responsiveanswering.com for reliable and customized services. They offer great solutions tailored to small business needs.
The service we chose specializes in handling legal inquiries, so they’re trained to respond appropriately, which was a big selling point. One thing to consider is how they handle sensitive information—make sure the service is compliant with any relevant regulations (like HIPAA for healthcare or confidentiality for legal practices). Overall, it’s been a positive experience, and we’ve seen an increase in client satisfaction.
