Author: Helen Hobson

Written by Western Regional Manager, Jonathan Perry

In the early afternoon of Thursday, September 26th, Meredith Childress watched the Cane River expectantly from her home in Burnsville. It had been raining for two straight days and the river was high. Her boyfriend worked in Asheville and called her anxiously. “They’re saying that it’s going to get bad, Meredith. They’re saying that if you live near a river or creek, you should leave now.” This was before Helene had even arrived in the area.

Meredith had lived in her idyllic farmhouse for four and a half years. She had scraped together the $4,000.00 for a down payment, and in April 2020, at the beginning of the pandemic, she had secured a loan from Fannie Mae through their first-time buyer program. When she signed the closing documents, she wore a mask, and the paperwork was slid across a legal conference table from 6 feet away. Built in 1940 her 3-bedroom, 1-bathroom farmhouse was in rough shape. During the ensuing stay-at-home period of the pandemic, she poured sweat equity into the home, sanding, trim work, painting, she laid a new bathroom floor, changed out all ceiling fans, lights and electrical outlets and redid the bathroom.Slowly, the house started to feel like home. She planted a garden in her backyard and let her free-range chickens run loose in the field. Sunflowers grew tall in the summer months, and by Christmas 2023, the home looked very closely to what she had originally envisioned.

By 4:00 PM on the 26th, the river was brimming, four or five feet higher than usual. Meredith’s boyfriend came back from Asheville and brought her a generator, still thinking that they would ride out the storm. She had a decision to make; the first thing to flood was going to be the low-lying culvert and driveway. Once that happened, they would be trapped. They put Meredith’s two cats and some essentials in her car and left for her mother’s rental cabin in another part of the county. The tenant in the stone house next door chose not to flee, but many residents of the RV commune down the street did leave. The elder operator of the commune stayed, along with her son and one or two animals.

Throughout Thursday night and into Friday morning, Meredith monitored the cameras on the home property from the safety of the rental cabin. She knew it was bad once she saw water creeping toward the home, but once the power went out, she longer knew.

Years earlier, Meredith worked part time at the Yancey County Library. From her own research she knew the history of flooding in the immediate area. For context, the 1916 flood brought 15-20 inches of rain over a six-day period. Generally considered a 1,000-year flood, it was the benchmark for flooding in the area. The 1977 flood brought 11 inches in two days. That storm reached the bottom of Meredith’s house. Locals called it a 100-year flood. Hurricane Helene brought a total of 31 inches of rain in four days. Some have called it a 100,000-year flood. Most that I encountered in the mountains used the term “biblical”.

After the storm left the area, Meredith waited to return. Between the trees down and roads missing, it was impossible to drive back to the property. Normally, it would be a 12-minute drive from her mom’s rental. It took her 4 days to get back. On the highway, they were dumbfounded. “It looks like a nuclear bomb went off”, she kept telling her boyfriend. Whole chunks of the road were missing. Some portions of the asphalt were in the river. Cars were in trees. They had just turned slowly onto the road near their home when saw their neighbor driving in the opposite direction and flagged him down. Billy Ray was frazzled, a distant look in his eyes. “Meredith, your house is gone.”

When they arrived back, all they saw was part of their foundation and steps. A record lay on the topmost step. Some personal belongings were here or there. Everything else was gone. Meredith just stood there looking. It was all gone.

In the following days, she has learned what had happened to her home and community. The river rose until only her roof was above the water. When the RV commune flooded, one RV floated to their home. The operator of the commune took a picture, which has since gone viral. It’s not clear if the RV tore it down, or if the neighbors dump truck floated down and finished the job. The tenant in the stone house next door had to be rescued by emergency management during the flooding.

When I met Meredith, it was about a week and half after the destruction. She was the kindest client, but clearly still in shock from the event. She had received some money from FEMA but no longer had a home nor had the desire to rebuild. I asked her about flood insurance. She had made ends meet but could not afford the $800.00 amount required. Her monthly mortgage payment was $682.00. There was no way she could pay that amount for insurance. We talked a lot about financial planning, advised about flood insurance and FEMA regulations, but like so many in the early days of Helene relief, people just wanted to talk, to be heard.

Meredith is now on the hook for the remaining $45,000 of the mortgage. With the assistance of Alicia Edwards and the Disaster Relief Team, they are negotiating with the mortgage company for either a short payoff or some other means of getting out of the mortgage.

The thing that strikes me about Meredith, a virtue that we see over and over in the folks in the mountains, is her insistence on positivity and gratitude. In all our conversations, in all our meetings, she has yet to complain. She has lost nearly every worldly possession, but she counts herself to be lucky. She told me that she was one of the fortunate ones. “It’s only a house,” she told me. “We didn’t have anyone die in our neighborhood.”

Author: Helen Hobson

Legal Aid of North Carolina (LANC) recently hosted its first-ever Innovation Olympics, an initiative designed to empower staff to think creatively, collaborate, and propose game-changing ideas for improving processes, systems, and service delivery. The event, inspired by the spirit of the Summer Olympics, brought the organization together in a multi-round competition to celebrate ingenuity and turn challenges into opportunities.

Why an Innovation Olympics?

In the world of legal aid programs, where resources are limited and needs outpace those resources, innovation is a necessity. But fostering innovation within an organization like ours requires more than new tools or processes—it requires a mindset shift and a shared belief that every individual has the power to spark meaningful change. That’s why we created the Innovation Olympics: a celebration of creativity, collaboration, and the courage to think differently.

At its core, the Innovation Olympics is about empowering our staff to see themselves as problem-solvers. Lawyers, paralegals, administrative staff, board members, and volunteers—everyone is invited to bring their lived experiences and insights to the table. It’s an opportunity to democratize innovation, breaking down silos and creating a space where the best ideas can emerge, regardless of where they come from.

“We wanted to find a way to harness the creativity of our staff and turn their ideas into actionable projects,” explained Scheree Gilchrist, LANC’s Chief Innovation Officer. Inspired by her experience with design sprints and hackathons, Scheree suggested framing the initiative as an “Innovation Olympics,” coinciding with the excitement of the summer games.

How the Innovation Olympics Worked

The competition invited all staff members to participate, either as part of a team (up to five members) or as solo innovators. Participants followed a structured process:

  1. ‘Opening Ceremony’: A statewide kickoff event set the stage by outlining the competition format, registration process, idea submission and judging criteria, and key timelines. This event ensured all staff had the information they needed and were excited to get involved.
  2. Idea Submission: Teams and solo innovators registered and submitted their proposals for improving LANC’s work by August 30th, focusing on innovative ways to improve systems, processes, and impact.
  3. Pitch Round: In a dynamic ‘Shark Tank®’-style format, participants pitched their ideas in 15 minutes or less to a panel of judges. Every participant received a $50 gift card, and the top five entries advanced to the final round.
  4. Expert Coaching: Finalists partnered with expert coaches on the Lab’s advisory board to refine their ideas before the final round.
  5. Final Presentation: On October 30th, finalists delivered a 30-minute pitch to the entire staff. Following these presentations, staff voted to select the grand prize winner, creating an inclusive and engaging decision-making process.

The winner received an all-expenses-paid trip to the Legal Services Corporation Innovations in Technology Conference in Phoenix, AZ, where they would present their idea to a national audience.

Top Innovations

The Innovation Olympics produced incredible ideas—some focused on internal-facing solutions, while others were client-facing. The following teams and individuals stood out:

  • Team Mariposa: Proposed “LANC Link,” a comprehensive solution for client communications and document sharing.
  • Team “It’s About Time”: Pitched a dynamic timekeeping and billing system.
  • Gastonia Gals: Advocated for in-person virtual intake services, which are being integrated into LANC’s Modernizing Access Initiative currently in development in the Innovation Lab.
  • Team Pro Bono Innovators: Presented a solution for tracking private attorney involvement, now being explored in the Innovation Lab as an AI use case.
  • Solo Innovator Gigi Warner: Suggested statewide courthouse navigators and self-help services, an idea being evaluated for scalability.

These ideas, along with others ranging from novel community outreach strategies to improved data modeling and gamification, are now undergoing further evaluation pursuant to the Lab’s decision-making and innovation methodology.

Reflections and Lessons Learned

The Innovation Olympics not only showcased brilliant ideas but also highlighted areas for improvement in organizing future events:

  • In-Person vs. Virtual Format: While the virtual format allowed for broad participation, many participants expressed a desire for more in-person collaboration to foster stronger idea sharing, deeper connections, and a stronger sense of togetherness.
  • Engagement Across Regions: Although efforts were made to include staff statewide, future iterations will focus on more intentional strategies to engage staff from every corner of the state.
  • Balancing Tech and Non-Tech Ideas: While many pitches leaned heavily on technology, participants underscored the importance of also cultivating and encouraging non-technical innovations.
  • Enhanced Communication: Clearer and more consistent communication throughout the process emerged as critical for maintaining momentum and ensuring all staff felt informed and involved.

“This was a learning experience for everyone,” said Scheree. “We’ve laid a solid foundation and gained valuable insights to make the next event even better. What’s exciting is that this framework can also serve as an inspiration for other legal services organizations looking to ignite creativity and foster a culture of innovation.”

Building a Culture of Innovation

For Ashley Campbell, LANC’s CEO, the Innovation Olympics is a testament to the organization’s commitment to empowering staff and bridging the justice gap.

“At Legal Aid of NC, we are growing a culture of innovation,” said Ashley. “Our staff are our greatest asset, and their ideas have the power to transform how we serve our clients. Events like this show that innovation isn’t just a buzzword—it’s a mindset that can create real impact.”

By engaging the entire organization in a collective challenge, we remind ourselves of the mission that unites us: ensuring equal access to justice. When we collaborate across roles and departments, bringing together diverse perspectives to tackle barriers, we’re not just innovating—we’re living the vision and mission of LANC.

Looking Ahead

The success of the Innovation Olympics has sparked excitement about future competitions. With plans to integrate the event into broader organizational gatherings, such as statewide summits, LANC is well on its way to establishing a tradition of innovation.

As Jeff Kelly, a partner at Nelson Mullens and Chairperson of the Innovation Lab’s Advisory Board, put it: “Every pitch had sparks of genius. This process was successful in its own right, and I’m excited to see these ideas come to life.”

Ultimately, the Innovation Olympics wasn’t just an event; it was a spark. It ignited creativity, nurtured collaboration, and laid the foundation for innovation. It reminded us that the work of reimagining access to justice begins within, by empowering the very people who dedicate themselves to that cause every day.

The Innovation Olympics is proof that when creativity meets collaboration, the possibilities are endless. Let the games continue!

Author: Helen Hobson

(Charlotte, North Carolina) Alliance Health highlights a groundbreaking pilot program in collaboration with Legal Aid of North Carolina to provide comprehensive legal assistance to Transition to Community Living (TCL) members facing barriers to permanent supportive housing.

TLC supports eligible North Carolina adults living with mental health disorders, substance use disorders, intellectual/developmental disabilities, or traumatic brain injuries who choose to live outside institutional care settings. It combines affordable housing with intensive coordinated services, including case management, peer support, and community integration support, to help program participants live and thrive in their communities.

The Alliance-Legal Aid partnership leverages the strengths of both organizations to offer a holistic approach to housing stability and legal advocacy for this vulnerable population, including:

  • Legal representation for eviction proceedings
  • Advocacy against housing discrimination
  • Removal of barriers to housing
  • Compliance with NC fair housing and landlord tenant laws

“We are thrilled to partner with Legal Aid of North Carolina on this important initiative,” said Stephanie Jackson, Alliance Health Assistant General Counsel.  “This program represents a significant step towards addressing housing, one of the most important social drivers of health that impact our health plan members’ well-being.  By providing legal assistance and advocating for their rights, we are helping ensure that our members have access to safe, stable housing, which is essential for their overall health and recovery.”

“I am so excited that we have the opportunity to partner with Alliance Health,” said Larissa Mañón Mervin, regional managing attorney for Legal Aid of North Carolina’s Charlotte Metro region. “This program is just one of the many ways our office fights to ensure access to justice for our most vulnerable populations. As we know, access to safe and stable housing is one of the most significant social drivers of health. Our Charlotte Housing team works tirelessly to provide legal representation to eligible clients facing eviction proceedings, habitability concerns, housing discrimination, and other barriers to housing. We’re committed to doing the same with Alliance Health’s health plan members and are honored to have the opportunity to positively impact their well-being by ensuring their legal housing needs are met.” 

The program focuses on Wake and Mecklenburg counties, with plans to expand to other Alliance-served counties based on its success and impact. TCL members facing housing-related changes are encouraged to reach out to their care managers or to Alliance Member and Recipient Services at 800-510-9132 for more information and to access these services.

For more information about the pilot program or to schedule an interview with representatives from Alliance Health or Legal Aid of North Carolina, please contact:

Doug Fuller

Senior Director, Communications

Alliance Health

dfuller@AllianceHealthPlan.org

Helen Hobson

Chief Communications Officer

Legal Aid of North Carolina

HelenH2@legalaidnc.org

About Alliance Health

Alliance Health is a public managed care organization serving Cumberland, Durham, Harnett, Johnston, Mecklenburg, Orange and Wake counties in North Carolina. Working with a network of more than 4,000 private providers, Alliance has responsibility for almost 470,000 Medicaid-eligible and uninsured individuals among a population of over 3.5M.

The Alliance Medicaid Behavioral Health and Intellectual/Developmental Disability Tailored Plan manages all the health care needs – physical, behavioral and pharmacy – for people with severe mental illnesses, substance use disorders, and long-term care needs including intellectual/developmental disability and traumatic brain injury.

Alliance supports over 1000 members living in supported housing, representing over 30% of North Carolina’s TCL members currently in housing.

About Legal Aid of North Carolina

Legal Aid of North Carolina (LANC) is a statewide, nonprofit law firm that provides free legal services in civil matters to low-income individuals and families to ensure equal access to justice. With a dedicated team of attorneys, advocates, and support staff, LANC serves thousands of North Carolinians each year, addressing critical legal needs in areas such as housing, family law, domestic violence, veterans’ issues, immigration, disaster relief, and more. From direct legal assistance to impactful advocacy, education, and innovation, LANC is committed to protecting and advancing the rights of North Carolina’s most vulnerable residents. For more information, visit www.legalaidnc.org.

Author: Helen Hobson

By Jonathan Perry, Managing Attorney, Legal Aid of North Carolina – Morganton Office

This past week in Bakersville, NC, I witnessed both heartbreaking devastation and awe-inspiring human resilience. In the wake of recent flooding and widespread damage in Mitchell County, we spent the day helping people sign up for Disaster Unemployment Assistance (DUA) and FEMA relief. While providing computers and technical support, we quickly realized that this community’s needs extended beyond just paperwork. As the day went on, we began to encounter more traditional legal issues—housing, family law, and other challenges that our office at Legal Aid of North Carolina (LANC) often addresses.

What has struck me most, however, is how deeply rooted the people here are in their independence and strength. In these mountain communities, asking for help is not common. Many of the individuals we worked with have no power, no water, and no idea when they’ll be able to return to normalcy. Yet, they are humble, gracious, and, in some cases, hesitant to accept assistance from outsiders. One elderly woman, who had lost access to both power and water, tried to pay me for a simple Diet Coke I offered her. It was a moment that captured the deep self-reliance ingrained in so many here.

In Mitchell County, the community has rallied together in ways that go beyond formal aid. At the Mitchell Senior Center, a woman who was a stay-at-home mom just two weeks ago is now leading an eight-person team, coordinating volunteers to answer calls and dispatch help. They’ve received 158 open requests for help, and they’ve answered each one with precision and care. Outside the center, volunteers cook free meals daily for anyone in need, providing supplies without question or charge. This effort is being led by former schoolteachers and retirees who have seamlessly transitioned into roles that serve their neighbors in ways they never imagined.

Driving through nearby Avery County, in small towns like Plumtree and Minneapolis, the devastation is even harder to grasp. Entire homes have washed away, cars remain overturned in the middle of rivers, and sides of mountains have vanished. Amidst this destruction, communities have taken it upon themselves to clear roads, cut up fallen trees for firewood, and ensure that their neighbors are cared for. Every church I passed was providing free clothing, food, and water to anyone who needed it.

Despite the overwhelming need, the people here do not ask for help. They continue to rebuild, quietly and resolutely. It’s only after establishing trust, after hearing that I once lived in these mountains, that they begin to accept the possibility of applying for government assistance. But time is of the essence. Our window to reach these communities, to offer them the help they need and deserve, is small. As we continue to assist at disaster recovery centers (DRCs), I hope we can extend our efforts deeper into these hard-hit areas, to build relationships and deliver aid before the door closes.

To my colleagues and partners, thank you for everything you are doing to support these efforts. Your work matters deeply, and together, we can make a difference in the lives of those who need it most.

Jonathan Perry

Managing Attorney

Legal Aid of North Carolina – Morganton Office

This column shares Jonathan Perry’s firsthand experience in the recovery efforts following severe flooding in Western North Carolina, emphasizing the resilience of the local community and the importance of building trust to provide effective aid.

Author: Helen Hobson

The Disaster Legal Services program is a partnership among the North Carolina Bar
Association and Foundation, Legal Aid of North Carolina, American Bar Association, and FEMA
to assist North Carolina residents affected by natural disasters.

A toll-free legal aid hotline is now available for survivors of Tropical Storm
Helene in North Carolina. Disaster Legal Services, which allows callers to request the
assistance of a lawyer, is a partnership between the North Carolina Bar Association and
Foundation, Legal Aid of North Carolina, the American Bar Association Young Lawyers Division,
and the Federal Emergency Management Agency.

Low-income survivors with disaster-related legal questions may call the disaster legal
assistance hotline at 866-219-5262. Callers should identify that they are seeking storm-related
legal assistance, ask for Disaster Legal Services assistance, and identify the county in which
they are located. Survivors who qualify for assistance will be matched with North Carolina
lawyers who have volunteered to provide free legal help.

Legal assistance is available for the following issue areas:

  • FEMA appeals
  • Disaster Unemployment Assistance and other disaster benefits
  • Insurance claims
  • Home repair contracts and contractor disputes
  • Contractor fraud and consumer protection matters
  • Replacement of wills and other important legal documents destroyed in the disaster
  • Mortgage-foreclosure
  • Landlord/tenant problems

Individuals who qualify for assistance will be matched with North Carolina lawyers who have
volunteered to provide free, limited legal help. Survivors should be aware that there are some
limitations on disaster legal services. For example, assistance is not available for cases that will
produce a fee (i.e., those cases where fees are paid part of the settlement by the court).

Major Disaster Declaration
A total of 26 North Carolina counties and tribes have been approved to receive federal
assistance in the wake of Tropical Storm Helene. The counties are: Alexander, Alleghany, Ashe,
Avery, Buncombe, Burke, Caldwell, Catawba, Clay, Cleveland, Gaston, Haywood, Henderson,
Jackson, Lincoln, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Transylvania,
Watauga, Wilkes and Yancey counties and the Eastern Band of Cherokee Indians (additional
counties may be added later).

People who sustained property damage, need immediate emergency assistance for essential
items (like food, baby formula, or water), or need immediate housing assistance as a result of
Tropical Storm Helene are urged to apply for FEMA assistance, as they may be eligible for
federal and state disaster assistance. People can apply online at DisasterAssistance.gov.
Applicants may also call the FEMA Helpline (1-800-621-3362). Tropical Storm Helene survivors
are also encouraged to review Legal Aid of NC’s resource website at
www.legalaidnc.org/helene.

Low-interest disaster loans from the U.S. Small Business Administration (SBA) are available for
eligible applicants. SBA helps businesses of all sizes (including landlords), private nonprofit
organizations, homeowners, and renters fund repairs or rebuilding efforts and cover the cost of
replacing lost or damaged personal property. Disaster loans cover losses not fully
compensated by insurance or other recoveries.

For more information, individuals may contact SBA’s Disaster Assistance Customer Service
Center by calling 800-659-2955, emailing disastercustomerservice@sba.gov, or visiting SBA’s
website at https://disasterloan.sba.gov/ela. Deaf and hard-of-hearing individuals may call 800-
877-8339
.

For more information on North Carolina’s recovery, visit https://www.fema.gov/disaster/4827
and the North Carolina Department of Public Safety website at https://www.ncdps.gov/ourorganization/emergency-management/hurricane-helene.

Beware of Fraud
Both FEMA and the North Carolina Attorney General’s Office are warning North Carolina
residents of the risk of fraud and common scams in the wake of the severe weather. Common
post-disaster fraud practices include phony housing inspectors, fraudulent building
contractors, bogus pleas for disaster donations, and fake offers of state or federal aid. North
Carolinians are urged to ask questions and require identification when someone claims to
represent a government agency.

Survivors should also keep in mind that state and federal workers never ask for or accept
money, and always carry identification badges with a photograph. There is no fee required to
apply for or to receive disaster assistance from FEMA, the U.S. Small Business Administration
(SBA), or the state. Additionally, no state or federal government disaster assistance agency will
call to ask for your financial account information. Unless you place a call to the agency
yourself, you should not provide personal information over the phone as it can lead to identity
theft.

Those who suspect fraud can call the FEMA Disaster Fraud Hotline at 866-720-5721 (toll free).
Complaints may also be made to the North Carolina Attorney General’s Office Consumer
Protection Hotline at 877-566-7226.

Background
When the U.S. President declares a major disaster, FEMA, in cooperation with the American Bar
Association Young Lawyers Division, helps to establish a toll-free number for disaster survivors
to request legal assistance. Funding for the toll-free line comes from FEMA under the authority
of Section 415 of the Robert T. Stafford Disaster Relief and Emergency assistance Act (Public
Law 100-707). The American Bar Association Young Lawyers Division in turn partners with state
bar associations and other legal organizations to recruit volunteer lawyers in affected areas to
handle survivors’ cases. In North Carolina, the North Carolina Bar Association Young Lawyers
Division partners with Legal Aid of North Carolina to offer a disaster legal services hotline that
provides legal information and referrals for civil legal issues. Survivors should be aware that
there are some limitations on disaster legal services. For example, assistance is not available
for cases that will produce a fee (i.e., those cases where attorneys are paid part of the
settlement by the court).

Partner Organizations
The following organizations have joined forces to establish a toll-free phone line for North
Carolina Tropical Storm Helene survivors to request free legal assistance, and to provide
volunteer attorneys to handle cases arising from hurricane related damage.

North Carolina Bar Association and Foundation – The North Carolina Bar Association is a
voluntary organization of lawyers, paralegals and law students dedicated to serving the public
and the legal profession. The North Carolina Bar Foundation provides support to the Disaster
Legal Services pro bono project and North Carolina Bar Association volunteers. The NCBA
Young Lawyers Division, often referred to as the service arm of the NCBA, is involved in a
multitude of worthwhile projects and public service endeavors, including Disaster Legal
Services.

Legal Aid of North Carolina – Legal aid of North Carolina is a statewide, non-profit law firm
that provides free legal services in civil matters to low-income people in order to ensure access
to justice and to remove legal barriers to economic opportunity.

American Bar Association Young Lawyers Division – The ABA YLD, the largest national
organization of young lawyers, provides leadership in serving the public and the profession,
and promotes excellence and fulfillment in the practice of law. Its parent organization, the ABA,
is the national voice of the legal profession and one of the largest voluntary professional
membership groups in the world.

Federal Emergency Management Agency – FEMA coordinates the federal government’s role
in preparing for, preventing, mitigating the effects of, responding to, and recovering from all
domestic disasters, whether natural or man-made, including acts of terror. Through an
agreement with the American Bar Association, FEMA underwrites the cost of operating toll-free
legal assistance lines for survivors in areas designated as federal disaster sites.

Author: Helen Hobson

To our North Carolina community, 

As we navigate the challenging aftermath of Hurricane Helene, Legal Aid of North Carolina stands united with our neighbors in this time of need. We understand that the impact of this storm has been devastating, particularly in Western North Carolina, where many of us as well as our friends and families are experiencing significant loss. Our hearts are heavy for those affected, including our staff and local offices who are also feeling the effects of this disaster. Together, we share in the grief and uncertainty, and we are committed to being here for you as we all work towards recovery. 

Legal Aid of North Carolina and our Disaster Relief Project are ready to assist individuals and families across North Carolina. Our services will focus on several key areas of support: 

  • FEMA Applications and Appeals: We are here to assist those affected by disasters in navigating the process of applying for FEMA disaster benefits. Our team will stand by your side throughout any necessary appeals. Understanding the legal processes and required documents for eligibility—whether for temporary housing, loans for repairs, or other essential needs—can be challenging at any time, but it is especially difficult during an immediate crisis. 
  • Long-Term Support for Homeowners and Renters: Whether you’re a homeowner facing property damage or a renter dealing with displacement, our team is here to provide ongoing legal support as you work to rebuild and recover. 
  • Assistance for Long-Term Recovery Groups: Recovery after a disaster requires coordinated community efforts. Legal Aid of North Carolina is dedicated to supporting long-term recovery groups by guiding them in forming 501(c)(3) nonprofit organizations and providing general legal support to help navigate the complex disaster relief landscape. 
  • Fraud Support: In times of crisis, there are those who seek to exploit vulnerable communities. We will stand with victims of fraud, helping them navigate the legal landscape and take action against dishonest practices. 

Once it is safe to travel, our team will promptly deploy to Western North Carolina to provide immediate assistance and relief to the hardest-hit areas, ensuring that no community faces this disaster alone. 

Together, we will recover, rebuild, and restore our communities. If you or someone you know is in need of assistance, we encourage you to reach out to Legal Aid of North Carolina for support. We are here for you. 

To learn more about how you can get help, please visit legalaidnc.org/tropical-storm-helene-disaster-assistance

Sincerely, 
Legal Aid of North Carolina 

Author: Helen Hobson

Legal Aid of North Carolina (LANC) celebrates the first anniversary of its Innovation Lab—the first of its kind within a legal services organization. The Innovation Lab was established to identify and implement creative solutions to bridge the justice gap and modernize legal service delivery. In its inaugural year, the lab has made remarkable progress, particularly in serving rural and underserved communities.

The Innovation Lab’s mission is rooted in tackling the two major challenges facing legal aid programs: securing resources to serve more people and developing cost-effective ways to deliver legal help. By integrating technology, human-centered design, and data-driven insights, the lab operates as a hub of creativity, partnering with community organizations, law schools, justice tech experts, and clients to find innovative solutions to systemic issues.

The Legal Services Corporation (LSC) has recognized LANC’s innovative approach, highlighting it as a potential model for improving legal service delivery on its Talk Justice podcast, in an episode titled “The First Legal Aid Innovation Lab.” LSC has also supported this effort through a significant technology and innovation grant. The Innovation Lab serves as a blueprint for modernizing legal aid, offering practical strategies to better meet the needs of underserved communities across the country.

Over the past year, the lab has tackled barriers to access to justice through a variety of projects:

Key Achievements of the Innovation Lab:

  1. LANC-LIA: In partnership with LawDroid, the lab launched an AI-powered virtual assistant, delivering high-quality legal information and easy access to resources for communities across North Carolina.
  2. EZ Expunge Tool: The lab revamped the expunction petition process through a tech solution that helps individuals clear their criminal records, opening doors to new opportunities.
  3. LANCMobile: A mobile legal services unit was deployed to bring on-the-go legal assistance to remote and underserved areas of the state.
  4. LANC & Libraries: This partnership integrated legal resources and support services into local libraries, expanding access to justice for community members through a trusted, accessible institution.
  5. Rural Innovation Hub: The lab launched this hub to collaborate with clients, local, and regional partners to create a model for delivering legal services to rural communities.
  6. Innovation Olympics: The lab established the first-ever Innovation Olympics—a staff-driven program to foster a culture of creativity and cross-departmental collaboration.
  7. Innovation Fund: Created to support ongoing and future innovation projects, the fund ensures the lab’s continuous efforts to push the boundaries of legal services delivery.

As the lab entered its second year, it launched the National Justice Tech Form—a crowdsourcing platform shaped by input from legal services programs nationwide. This initiative fosters collaboration in developing technology solutions to address access-to-justice gaps, strengthening partnerships between legal services and the broader legal and justice technology community.

Scheree Gilchrist, LANC’s chief innovation officer, said, “Our first year has been a remarkable journey in transforming how we deliver legal services. We are excited to continue innovating, addressing challenges, and sharing these solutions on a national scale.”

The need for innovations like these is immense. The U.S. legal system does not guarantee the right to a lawyer in civil matters, and studies show that 92% of civil legal issues among low-income Americans receive little to no assistance. In North Carolina, around two million residents eligible for LANC services still face access barriers, particularly in geographically isolated regions.

A Look Ahead: Expanding on the Foundational Vision

The Innovation Lab was first conceived to address the overwhelming demand for legal help in North Carolina, particularly through the modernization of LANC’s helpline, which receives more than 360,000 calls annually. Of these, 260,000 calls go unanswered due to capacity limitations. The lab’s inaugural project aimed to reimagine this entry point to legal services, enhancing how individuals can access help via multiple platforms like text messaging and community partner networks. This remains a core focus as the lab continues to innovate ways to better serve North Carolinians.

As the lab marks this milestone, it reaffirms its commitment to using cutting-edge technologies, collaborative solutions, and data-driven insights to bridge the justice gap and serve as a national leader in legal services innovation.

To learn more about the Innovation Lab and its mission, visit legalaidnc.org/innovation-lab.

Author: Helen Hobson

Legal Aid of North Carolina (LANC) will host its annual Day of Giving on Sept. 25, 2024, a statewide campaign aimed at raising $100,000 to support vital legal services for individuals and families across all 100 counties in North Carolina. This year’s theme, #StandwithLANC, invites everyone to join the movement to support veterans, survivors of domestic violence, families, children, seniors, and others who cannot afford legal representation.

At LANC, we believe that access to justice is a right, not a privilege. Every donation helps us empower people who face life-altering challenges by providing them with critical legal support. The work we do changes lives—giving people the opportunity to stay in their homes, find safety, and secure brighter futures for themselves and their families.

How You Can Help:

  1. Donate – Contributions can be made directly at legalaidnc.org/donate or on LANC’s Just Giving page.
  2. Spread the Word – Share our social media posts or create your own using the hashtag #StandwithLANC. A toolkit with resources is available at legalaidnc.org/standwithlanc.
  3. Create a JustGiving Page – Click “Start Fundraising” at JustGiving to create your own fundraiser in support of Legal Aid of North Carolina. Share your personal story of why you stand with us!

“Every donation brings us closer to closing the justice gap in North Carolina,” says Helen Hobson, chief communications officer at LANC. “The funds raised will enable us to provide life-changing legal support to more people, ensuring that all North Carolinians—regardless of income—have the opportunity for a fair and just outcome.”

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About Legal Aid of North Carolina
Legal Aid of North Carolina is a nonprofit law firm dedicated to providing free legal services in civil matters to low-income individuals and families. Our mission is to ensure equal access to justice for all North Carolinians, regardless of income.

For more information about the Day of Giving, visit legalaidnc.org/standwithlanc or contact Helen Hobson at HelenH2@legalaidnc.org.

Author: Helen Hobson

Innovative work to be distributed across 170 public television stations nationwide

Legal Aid of North Carolina (LANC) is proud to announce its selection to be featured in an upcoming segment of Viewpoint with Dennis Quaid, a leading educational television program that highlights stories and initiatives with the potential to make a difference in communities across the nation. The segment will focus on LANC’s work, including the Innovation Lab and LANCMobile, and will be distributed to over 170 public television stations across the United States for a full year, beginning on October 28, 2024.

As an organization dedicated to providing free legal services to North Carolina’s most vulnerable communities, LANC continues to lead with innovation. Through its Innovation Lab, LANC has developed tools such as LIA, an AI-powered virtual assistant and the revamped EZ Expunge tool, which are transforming how legal services are delivered. The LANCMobile, a mobile intake unit, extends access to legal support into the state’s most underserved areas, ensuring that more North Carolinians receive the help they need, no matter where they live.

“This feature on Viewpoint is a great opportunity to showcase how Legal Aid is using technology and innovation to better serve our communities,” said Helen Hobson, Chief Communications Officer at Legal Aid of North Carolina. “We hope it will bring attention to our mission and the critical services we provide across the state.”

Viewpoint with Dennis Quaid is renowned for producing top-quality programming focused on social and educational issues. Hosted by actor Dennis Quaid, the series emphasizes stories that educate and inspire audiences to take action. The creative team at Viewpoint is dedicated to delivering diverse, high-quality documentaries, making it a fitting platform to share LANC’s story and its mission to improve the lives of North Carolina’s residents through impactful legal services.

The segment featuring LANC’s work will be distributed to over 170 public television stations across the U.S. and will run for a full year, giving viewers the opportunity to learn about the essential services LANC provides and its ongoing commitment to breaking down barriers to justice.

Watch the Segment Below