JusticeHub

JusticeHub is Legal Aid of North Carolina’s secure online intake and client portal. It lets you: 1. check if you initially qualify, 2. apply for help, 3. upload documents, 4. get plain-language legal information from LIA (our AI-powered legal info assistant) and other self-help materials, and 5. track your application—all on your phone, tablet, or computer.

People who live in or have a civil legal issue in North Carolina such as domestic violence, housing, public benefits, disaster relief, consumer protection, and other civil matters. Legal Aid of NC cannot handle criminal cases.

Go to legalaidnc.org/justicehub on any phone, tablet, or computer. Create a login or sign in to an existing account.

Enter your email on the JusticeHub landing page. You’ll receive an account creation link to your email inbox. Click on that link and enter your email address again to login. You’ll receive a secure “login link” email (sometimes called a “magic link”). Returning users can use “Already Registered? Log In.”

Yes. A bright yellow button in the top left corner is always visible and instantly redirects to a neutral site—useful if you’re concerned about privacy or safety.

1. Look to the bottom left corner of the Homepage within the navigation panel. 
2. Hover over the user number at the bottom left of the page.
3. Click “Log Out” in red.
4. You’ll return to the main sign-in page.
5. Make sure to also log out of your email account if you are use a community or shared device.

JusticeHub walks you through: Pre-Screening → Profile → Application. You can also explore Legal Resources and Ask LIA from the homepage.

Pre-screening takes just a few minutes; you can pause and return later using your secure link.

You’ll automatically receive a submission confirmation email. While you wait to hear from us, you can upload documents and send updates from your Homepage. To process your application, our intake staff will first perform a conflict check. A conflict of interest occurs when representing you would mean opposing another client. Because we must stay loyal and fair to all clients, we cannot take your case in that situation.

If there is no conflict, intake staff will review your full information and may reach out to you inf any additional information is needed. If accepted, a file is opened and your matter is assigned to an attorney for follow-up. If you are not accepted at any stage, you will receive a notification from us about why and your application status in JusticeHub will be updated.

No. Legal Aid of NC handles civil legal issues. Criminal matters are referred out (e.g., to the public defender).

Yes – We are required by federal rules to include citizenship/immigration status and household/income questions to determine if you are eligible for our services.

You’ll see an explanation of why you’re not eligible along with referrals and resources. You can redo the pre-screen if you made a mistake.

It’s a short set of questions (issue type, urgency, criminal vs. civil, citizenship, household size, income) to see if you should proceed. It saves time and frustration by giving an early answer. This will help you determine if you’re in the right place for the services you need.

Report it during pre-screen. Applications with a hearing within 72 hours are flagged for urgent attention while you continue the process.

The main legal issue options and their subcategories are:

• Consumer Issue
  • Bankruptcy
  • Debt collection
  • Repossession
• Criminal Records Expungement & Driver’s License Restoration
  • Criminal Records Expungement
  • Driver’s License Restoration
• Custody Issue
  • DV-related
  • Not DV-related
• Public Benefits – Medicaid Issue
• Public Benefits – SNAP
• Public Benefits – Social Security Disability
• Public Benefits – Other Public Benefits
  • Unemployment
  • Veterans
  • Other Benefits
• Disaster Relief – Consumer Issue
• Disaster Relief – Housing Issue
  • Subsidized/public housing
  • Private landlord/tenant
• Disaster Relief – Other
• Disaster Relief – Unemployment
• Domestic Violence
  • 50B
  • 50C
  • Immigration-related
  • Custody
• Education
  • Enrollment
  • Suspensions & Discipline
  • Special Education
• Farmworker’s Issue
• Housing Issue
  • Subsidized/public housing
  • Private landlord/tenant
  • Foreclosure
  • Fair Housing
  • Repairs/Habitability
• Wills & Advanced Directives
  • Wills
  • Financial Power of Attorney
  • Healthcare Power of Attorney
• Issue Not Listed Here
  • Elder Abuse
  • Divorce
  • Equitable Distribution/Separation
  • Medical Malpractice
  • Personal Injury
  • Car accident
  • Traffic ticket
  • Child support

Contact info and preferences, address, demographics (race/ethnicity, language, gender, veteran status), immigration status, special needs or accommodations, and current benefits (SNAP, Medicaid, SSI). Profile information is reusable for future applications.

No, uploading a picture is optional.

• Your legal issue details (you can type or voice-record), county, deadlines
• Other party information (landlord, creditor, etc.) so we can perform a conflict check after submission
• Income & assets to ensure you qualify financially

Household = people you live with and share finances with. Income includes work, benefits, family assistance, and other regular sources. SNAP is not counted as income.

If applicable, you can select categories of assets you have like cash, bank accounts, vehicles, property, tools/equipment, valuables, etc., and provide a value estimate for each.

Yes. From your Homepage, documents like upload court papers, notices, photos, or videos under the “My Documents” tab. You can also use the “Send An Update” tab to send information or a question to intake staff while you wait for your application has been processed if something has changed since you submitted.

LIA is a bilingual (English/Spanish) AI-powered legal information assistant chatbot. It answers common civil-legal questions and links to self-help materials. It does not give legal advice or replace a lawyer.

Use the links on the Welcome or Homepage screens: “Ask LIA” opens a chat; “Explore Legal Resources” searches self-help materials by issue.

Yes, your information is kept confidential and only used to check your eligibility for our services. Using this portal does not create an attorney-client relationship. Your information is protected and confidential but not covered by attorney-client privilege unless you are accepted as a client.

Not automatically. You become a client only if your application is accepted after review.

You can apply by phone via our Helpline: 1-866-219-5262 8:30 AM – 4:00 PM, Monday – Friday. Interpreters and reasonable accommodations are available. Please note, we have lots of people calling for help so hold times on the phone are long, sometimes up to 40 minutes, before you get to speak to someone.

JusticeHub is currently only available in English but a Spanish version will be available as part of the 2^nd version in 2026. LIA works in English and Spanish.

Check spam/junk, then try again from the landing page. Keep your email open in the same browser window to click the link quickly.

Use your most recent login link email to re-enter. If you’re on a shared device, be sure to fully log out of JusticeHub and your email account when you’re done.