NC Navigator Consortium
Legal Aid of North Carolina is the leader of the NC Navigator Consortium, a group of health care, social service and legal aid organizations that provides free, in-person help to North Carolina consumers seeking to enroll in affordable health insurance plans on HealthCare.gov, the Health Insurance Marketplace established by the Affordable Care Act.
Navigators are trained to help consumers understand the details of plans available on the Health Insurance Marketplace, determine which plan will best meet their needs, determine eligibility and apply for financial assistance, and complete the enrollment process.
Navigators meet with consumers in free, in-person, one-on-one, confidential sessions at convenient locations throughout the state. Strict security and privacy standards are in place to ensure that consumers’ personally identifiable information is protected.
Thanks in large part to the efforts of the consortium, North Carolina has the third-highest number of enrollments out of the nearly 40 states that use the Health Insurance Marketplace. Only Florida and Texas, states with more than double the population of North Carolina, have more enrollments.
The NC Navigator Consortium is funded by the Centers for Medicare & Medicaid, part of the U.S. Department of Health and Human Services.
Members of the consortium are Access East, Charlotte Center for Legal Advocacy, Council on Aging of Buncombe County, Cumberland HealthNet, HealthNet Gaston, and Legal Aid of North Carolina, which leads the consortium.